The posts in this section relate to the term brand as it relates to online communication or social media.
While upstart bloggers and new-agey techies muse about trusting the crowd to define an organization's identity, communicators worry around losing control of their brand. Organizations will need to embrace a partnership with the crowd without getting lost in it.
To thrive in a world where the best and worst of news can be spread in an instant by almost anyone, organizations must increasingly live by the virality of good intentions to achieve their goals.
