Building Capacity

Because business relationships are primarily transactional, each participant must have something to contribute. The posts in this section explore the notion of capacity building and its role in building and maintaining relationships

Because business relationships are primarily transactional, each participant must have something to contribute. The posts in this section explore the notion of capacity building and its role in building and maintaining relationships

Look At All My Peeps

Twitter OverloadGoing online and facing hoards of fans and admirers can provide quite a lift in psyche and be good for business.  But can a mass approach to social media deliver strong relationships that help organizations achieve their goals?

On Abstract Art and Social Media

Abstract Art and Social MediaWithout consideration of form and composition, modern art can appear to be a monument to amorphism. And so it is with social media. Its pallate of tools, from Twitter to Facebook, blogs and wikis requires context and form to bring forth meaning and clarity.

Waving a Collaborative Flag

Much has been written recently about the ability of crowds to solve problems collaboratively. The rise of Google Wave and other collaborative online applications are making crowdsourcing a powerful and cost effective way to engage and energize stakehholders -- while getting more done.

It's Good For Me, Must Be Good For You

What would you think of a company that pressures customers to purchase a more expensive item just to get a less expensive one? Schrewd? Machievellian? Perhaps, just plain out of touch with their customers. It's okay to rant a little here because today I am talking about the phone company. There was a time that many of us loved to hate Ma Bell... and many feel the same way about her descendants.

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